Frontline and Future Skills Training
Empower Your Team. Future-Proof Your Business.
At Platinum Training Technologies, we help you build a stronger, more agile workforce—starting with the people who matter most: your frontline, customer facing team members.
Our Frontline and Future Skills Training program delivers
hands-on workshops designed to equip your team with the skills they need to thrive today—and tomorrow.
From the job site to the front desk, today’s work is changing fast. Technology, automation, and shifting customer expectations require a new set of tools.
We help your people grow with it—not get left behind.
Built for Frontline, Customer Facing Roles in Construction, Distribution, Admin, Sales & Customer Service
Our 7-module program covers:
- Digital & Technology Skills – Outlook, Teams, cybersecurity, mobile apps
- AI & Automation Readiness – Understanding and working alongside new tech
- Communication & Collaboration – Clear, professional, and cross-team conversations
- Customer Experience Excellence – Empathy, clarity, and fast problem solving
- Critical Thinking & Problem Solving – Root cause analysis, decision-making under pressure
- Adaptability & Resilience – Coping with change, managing stress, growth mindset
- Frontline Leadership – Ownership, influence, and team mentorship
Each module is delivered as a half-day workshop (on-site or virtual), tailored to your industry and your team’s needs.
Why It Matters?
✅ By 2030, over 59% of employees will require reskilling to keep up with automation and technology
✅ Frontline employees with strong digital and soft skills reduce customer complaints, increase efficiency, and boost morale
✅ Companies that invest in workforce development see up to
24% higher profit margins
Don’t wait for the future to change your business—get ahead of it.
Who Is This Program For?
- Construction and building products
- Distribution and logistics
- Manufacturing support roles
- Field service and customer-facing operations
- Small to mid-sized business teams needing modern skills training
Delivery Options:
On-site workshops (DFW and nationwide availability)
Virtual instructor-led sessions
Optional licensing for large organizations and multi-site rollout
Custom scheduling to fit shift and team needs
Ready to Upskill Your Team?
Let’s design a custom rollout plan for your organization.